Terms of use

This is an English translation, provided for convenience. The Norwegian version — Brukervilkår (Norwegian) — is the legally binding one. If the two differ, the Norwegian version applies.

Terms of use for parkeringsbot.no Last updated: 23.06.2026 1. ABOUT THE SERVICE parkeringsbot.no is owned and operated by Desken AS, org. no. 984 358 202 ("we", "us"). The service is a technical tool that helps you draft an appeal against a parking fine, and — if the parking company has rejected your appeal — an appeal to the Parking Complaints Board (Parkeringsklagenemnda). The service is not a law firm, does not provide legal advice, and does not provide legal assistance requiring a licence under the Norwegian Lawyers Act (advokatloven). The content generated is a draft based on the information you provide and general information about the parking regulations. To extract information from documents you upload, and to generate the appeal text, we use automated processing by means of an AI language model. You can read more about this in our privacy policy. 2. AGE LIMIT You must be of legal age (18 or over) to enter into a payment agreement with us. If you are under 18, you may only use the service with the consent of a parent or guardian, who then enters into the agreement on your behalf. 3. YOUR RESPONSIBILITY You are responsible for the content of the appeal, for checking that the information is correct, and for sending the appeal within the applicable deadline. You retain full ownership of and responsibility for your own case. We make no decision on your behalf — you approve and send the appeal yourself from your own email, to the parking company or to the Parking Complaints Board. Only the owner or driver of the vehicle has the right to appeal to the board. The appeal text is generated using artificial intelligence (a language model). Such technology can produce errors, inaccuracies or irrelevant information. You are responsible for reading through, checking and approving the content of the appeal before you submit it — including verifying that details such as the registration number, amount and case number match the actual ticket. Desken AS is not liable for losses arising because you submitted an appeal containing incorrect information, where you had a duty to review the text beforehand. 4. NO GUARANTEE OF OUTCOME We cannot guarantee that an appeal will succeed. The outcome is decided by the parking company, or where applicable by the Parking Complaints Board, and depends on the circumstances of the individual case. Payment for the service gives the right to use the tool, not to a particular result. 5. PRICE AND PAYMENT The price of the service is always shown before you pay, and payment is made via Vipps. For an appeal to the parking company, the price is 10% of the amount of the control sanction. For an appeal to the Parking Complaints Board after a rejection, the price is NOK 99, or NOK 49 if you have previously paid us for the original appeal with the same case number. The applicable price is the one stated at the time of purchase. 6. MUNICIPAL PARKING FEES AND LATE-PAYMENT INTEREST Note: For municipal parking fees (issued by a municipality or the state), late-payment interest accrues from three weeks after the fee was issued, regardless of whether you appeal against it or not. This differs from private control sanctions, where the claim normally does not increase while the appeal is being processed. You are responsible for deciding whether to pay the fee while the appeal is being processed in order to avoid interest. Desken AS is not liable for any interest costs or additional fees incurred during the appeal process. 7. RIGHT OF WITHDRAWAL Under the Norwegian Right of Withdrawal Act (angrerettloven), as a consumer you normally have a 14-day right of withdrawal when purchasing digital services. Because a parking appeal often has to be sent quickly, we ask for your express consent to the service being delivered immediately. When you tick the box for this and the service has been delivered (the appeal has been generated and made available/sent), the right of withdrawal lapses, cf. section 22 (n) of the Right of Withdrawal Act. If you do not consent to immediate delivery, delivery may be delayed. 8. MISUSE OF THE SERVICE The service may only be used for legitimate appeals against genuine control sanctions. We reserve the right to reject cases, delete content or block users if we suspect fraud, the upload of harmful content, or other misuse of the platform. In cases of clear misuse on your part, amounts paid are not refunded, to the extent permitted by mandatory consumer legislation. 9. RIGHTS TO THE SERVICE You retain ownership of your own case and of the documents you upload. Desken AS owns all rights to the service parkeringsbot.no itself, including its design, code and underlying technology. You are granted a limited, non-exclusive right to use the service for your personal purposes in accordance with these terms. 10. REFERRAL TO A LAWYER If you ask to be referred to a lawyer, we pass your information on to an independent legal partner on the basis of the consent you give. We are not a party to any engagement between you and the lawyer, and are not responsible for the lawyer's assessment, advice or work. Any engagement and fee are agreed directly between you and the lawyer. 11. LIMITATION OF LIABILITY The service is provided "as is". The liability of Desken AS for errors or defects in the service is in all cases limited to the amount you have paid to use the service. Under no circumstances do we cover the parking fine itself, accrued reminder fees, debt collection costs or other financial losses resulting from a rejected appeal or a missed deadline. This limitation does not apply if the loss is due to gross negligence or wilful misconduct on our part. 12. PROCESSING OF PERSONAL DATA How we process personal data is described in our privacy policy. We keep the case information and the uploaded photo of the ticket for up to one year, so that you can easily escalate the case to the Parking Complaints Board if your appeal is rejected, and you can request deletion at any time. Information relating to payment is nevertheless kept for as long as accounting legislation requires, for up to five years. 13. PHOTOS YOU UPLOAD As mentioned in section 9, you retain the copyright to photos you upload. We claim no ownership of them. To process your appeal, we use the photos to document the case to the parking company and, where applicable, the Parking Complaints Board. In addition, you grant us a non-exclusive, royalty-free right to use evidence photos of signage, payment machines and markings as a basis for documenting the signage at the location and improving the service — including to create our own illustrations using the photo as a reference. This use takes place only in anonymised form: registration numbers, faces and other personal data are removed first, and the photos are never linked to your name or your case. This right does not cover the photo of the control sanction itself or other documents, and does not give us the right to publish your photograph in unaltered form. You can ask us at any time to stop using your photos in this way, by contacting kontakt@parkeringsbot.no. See the privacy policy for how we process personal data and for your right to object to processing based on legitimate interest. 14. GOVERNING LAW AND DISPUTE RESOLUTION These terms are governed by Norwegian law. Any dispute between you as a consumer and Desken AS shall first be sought resolved amicably. If this does not succeed, you may bring the matter before the Norwegian Consumer Council (Forbrukerrådet) for mediation, and if necessary on to the Consumer Disputes Commission (Forbrukerklageutvalget). The agreed venue is Oslo District Court (Oslo tingrett), unless mandatory consumer legislation gives you the right to a different venue. 15. CHANGES AND CONTACT We may update these terms. The applicable version is the one published on parkeringsbot.no at any given time. Questions can be sent to kontakt@parkeringsbot.no.